Warranty

ONE YEAR WARRANTY

Minus33, a division of L. W. Packard Company, Inc. warranties our product to be free of material and manufacturing defects for one year from the date of purchase. If you suspect your purchase is eligible for a warranty claim, please contact us immediately so we can inspect the item and issue a replacement. A dated purchase receipt is required for warranty claims. Warranty claims can only be replaced with the same item. If the item is no longer available, we will contact you to discuss other options.

EXTENDED 2-YEAR WARRANTY

We are happy to announce our NEW 2-year extended warranty program. You can gain a free extra year of warranty coverage by registering your purchase. All of the above warranty criteria apply.

Extended Warranty

INSTRUCTIONS

 All warranty returns must be authorized.

Please call us at 1-855-646-8733 for authorization or submit the form below.

Please allow time for a Minus33 customer service to approve your return. If you submit using the form below, a confirmation email will be sent within 1 business day after it has been approved.

CONDITIONS FOR ALL WARRANTY CLAIMS:

  • Do not continue to wear your product if you plan to return it. Heavily worn items can interfere with our ability to properly inspect your product.
  • We reserve the right to charge a cleaning fee for dirty/soiled products that may pose a health risk to our returns department. This includes products covered with pet hair. Please wash your products if they are dirty before sending them back.
  • We reserve the right to charge a restocking fee on any unworn, unwashed products that are sent back to us without the original tags and packaging.
  • All returns are subject to inspection and the outcome will be determined on a case-by-case basis.
  • Returns should be postmarked within 15 days of authorization.

WHAT'S NOT COVERED

  • Damage due to misuse, abuse, negligence, accidents, or pet damage
  • Excessive wear and tear
  • Missing or defaced labels
  • Improper care (including moth/insect damage and improper washing)
  • Alterations, including embroidery, removed labels, and 3rd party tailoring
  • Products without a dated purchase receipt
  • Products that have been purchased used, or from an unauthorized seller, such as eBay, Amazon Warehouse Deals, or thrift shops/yard sales.

WHAT IS CONSIDERED NORMAL WEAR AND TEAR?

Clothing isn’t indestructible. Over time, the favorite clothing you wear on a regular basis may start to break down. It’s just the natural course of textiles. After years and miles of wear, damage can happen to areas which are used frequently, such as sleeve cuffs, waistbands, etc. Products that have been used regularly for more than a year do not qualify for warranty claims for this reason. We hope your Minus33 product serves you well over the years and miles you put on it, and we hope you consider purchasing a replacement when it comes time to retire your original product.

      PLEASE INCLUDE:

      • Items to be returned
      • Proof of purchase is required. Items without a receipt can not be returned.

      SHIP ITEMS TO:

      via US Postal Service: via UPS or FedEx:
      Minus33 ATTN: WARRANTY
      PO BOX 515
      Ashland, NH 03217      		 Minus33 ATTN: WARRANTY
      22 Mill Street
      Ashland, NH 03217

       

      PROCESSING TIME

      Please allow 3-4 weeks for shipping time, inspection, and processing. Most warranty claims will happen faster, but please be patient and consider the transit time from your location to New Hampshire.  Please also allow additional processing time during and directly following the holiday season. Thank you for your patience.