NH-Made Sock Warranty
FIVE-YEAR WARRANTY ON ALL
NH-MADE MOUNTAIN HERITAGE SOCKS
Minus33 warranties our NH-Made Mountain Heritage Sock line to be free of material and manufacturing defects for five years from the date of purchase. If you believe your sock purchase is eligible for a warranty claim, please continue reading and file your claim by clicking the Sock Warranty Claim button at the bottom of this page.
CONDITIONS FOR ALL SOCK WARRANTY CLAIMS
- Please do not continue to wear the socks after submitting your claim form.
- Please wash your socks before packaging to avoid denial of your claim. We reserve the right to deny claims for soiled products that can pose a health risk to our returns department. This includes pet hair, human hair, dirt, and other stains.
- Your return package must be postmarked within 15 days of submitting your claim.
- All claims are subject to inspection by our returns department.
- The five-year warranty only applies to our NH-Made Mountain Heritage Sock line.
- Please do not send back any other returns or non-NH-made socks with your warranty claim.
- No items sent to us will be sent back to you, even if your claim is denied.
WHAT'S COVERED?
- If your Mountain Heritage socks show signs of premature wear or manufacturing defects at any time during the first five years, we will issue you a store credit for the value of that sock style.
- For matters regarding our 30-day satisfaction guarantee and non-warranty returns, please visit our returns page.
WHAT'S NOT COVERED?
- Mountain Heritage Socks purchased used or from unauthorized sellers, such as Depop, Etsy, Amazon Resell, thrift shops, or yard sales.
- Excessive damage caused by abuse, negligence, accidents, pet damage, or improper care.
This includes, but is not limited to:
- Damage from pets, wild animals, or insects.
- Nail holes from hardwood floors.
- Burn damage.
- Improper care, storage, or washing.
- Lost or stolen items.
HOW TO FILE A CLAIM
Follow these five steps:
- Wash the socks you wish to return.
- Complete and submit our Sock Warranty Claim Form below.
- Print a copy of your Sock Warranty Claim Form.
- Package your socks and include a copy of your claim form.
- Send your socks to our returns department at the appropriate address below.
| US Postal Service | UPS or FedEx |
|---|---|
|
Minus33 ATTN: WARRANTY PO BOX 515 Ashland, NH 03217 |
Minus33 ATTN: WARRANTY 22 Mill Street Ashland, NH 03217 |
NEXT STEPS
If we have any questions regarding your sock claim, we will contact you at the phone number provided in your claim form.
If your claim is approved, we will email store credit to the email address provided in your claim form. Please check your spam folder if you do not see this email in your inbox.
PROCESSING TIME
Please allow 2 to 4 weeks for shipping, inspection, and claim processing. Most warranty claims will be processed faster, but please consider the transit time from your location to New Hampshire. Please allow additional processing time during and directly following the holiday season. Thank you for your patience.
